(Straight from your EAs themselves)
We asked our EAs what makes a client great to work with. So, if you’ve ever wondered how to get the most out of your EA partnership (and make life easier for both of you), here’s your cheat sheet.
1. Open, Honest, Regular Feedback
“We can’t fix what we don’t know!”
If something’s not working, please, please, for the love of coffee, say so. On the flip side, if something’s going great, say that too. Regular feedback (good and bad) keeps things on track, strengthens trust, and helps your EA learn your preferences faster.
2. Respect Their Time
“Treat our catch-ups as one of the most important meetings in your week.”
Your EA’s job is to make your life easier, but they can’t work their magic if catch-ups keep getting bumped, deadlines are vague, or you vanish into the abyss after delegating something important.
Help us help you! Show up on time, keep our meetings snappy and focused, and whatever you do, don’t ghost us. We’re good, but we’re not psychic… yet.
3. Communicate. Then Over-Communicate.
“A remote EA can’t see you’ve ducked out for a personal emergency, unless you tell us.”
The more context your EA has, the better they can support you. Whether you’re stepping out for a bit, dealing with a crisis, or just need a quieter day — let them know.
Bonus Tip:
Drop your EA a quick message:
“Heads up, I’m offline for the next hour dealing with a client issue.”
4. Trust. And Let Go.
“You can’t expect your EA to trust you if you don’t trust them.”
Micromanaging isn’t in Zembr’s vocabaulary. It slows everything down and chips away at your EA’s confidence. The magic happens when you hand something over, trust them to run with it, and watch what they can do. When delegating, just be clear about the outcome you want, mention any must-haves or deal-breakers, and then… step back. Hands off the wheel, captain, we’ve got this.
5. Ask For Their Ideas
“We can and want to push you to be the best person you can.”
Your EA has a front-row seat to your workload, habits, and how your business ticks. They spot things you might miss; sneaky time-wasters, clunky processes, or opportunities you haven’t chased.
Inviting their input isn’t just good for them, it’s a game-changer for you. And it goes both ways! Our clients have found that swapping a bit of feedback each week seriously levels up the relationship. Try this at your next catch-up: “What’s one thing you think I could do better this week?” You might be surprised what comes up, and your EA will love the chance to grow with you too.
6. Be Human
“Don’t be afraid to share if something’s not going right in your life.”
Your EA isn’t just a to-do list machine. They’re a partner in your week, and sometimes life’s messiness affects work. When they know what’s going on, they can adjust expectations, be extra supportive, or clear your calendar when needed.
7. The More You Delegate, The More You Get
“Some clients worry about our workload — but keep delegating. It’s our job to tell you if it’s too much.”
The more you train, delegate and involve your EA, the more value you’ll get back. Simple.
A Great Client Is:
✅ Transparent
✅ Disciplined
✅ Motivated
✅ Willing to give feedback
✅ Committed to showing up for catch-ups
✅ Ready to treat their EA like a trusted partner
